At Sentimental, we take pride in ensuring that every order is delivered with the same care and elegance with which it was curated.
Processing Times
Orders are typically processed within 1–3 business days.
Personalised or custom items may require additional time.
Delivery Options
We offer standard delivery within South Africa.
Shipping rates are calculated at checkout based on location and delivery speed.
Same-day or next-day delivery may be available in select areas for an additional fee.
Perishables & Sensitive Products
Perishable items (such as blooms and consumables) are shipped using expedited services to preserve quality.
Please ensure someone is available to receive your order upon delivery.
Order Tracking
Once your order has shipped, you will receive a tracking number via email or SMS.
Delivery times may vary due to courier schedules, location, or unforeseen delays.
Incorrect Address / Missed Delivery
Customers are responsible for providing accurate delivery details.
Re-delivery fees may apply if an order is returned due to incorrect information or missed delivery.
International Shipping
At this time, we only deliver within South Africa. Expansion to international destinations is under consideration.
Questions or Concerns
If you have any issues with your shipment, please contact us at info@sentimentalsa.co.za within 24 hours of delivery so we can assist promptly.